Operations Manager, Print Quality Assurance Specialist
4 weeks ago
About the Role
We are seeking an experienced Operations Manager to lead our Print Quality Assurance operations team. This individual will be responsible for managing operations and process optimization, working closely with various business stakeholders to develop solutions that drive business growth and customer satisfaction.
Key Responsibilities
- Lead the Core Operations team across multiple locations, setting the vision, direction, and culture of the team.
- Drive continuous improvement in Quality, Productivity, Customer experience, Program, and People metrics, influencing business teams to prioritize changes and present key improvement strategies.
- Manage individual and team performance expectations and goals, monitoring service levels, and holding the teams accountable to meet and exceed performance targets.
- Create a culture of accountability, transparency, and collaboration to perform rapid deep dives into root causes of defects and implement scalable solutions to mitigate recurrence.
- Collaborate to deliver sophisticated metrics dashboard for the various programs to monitor metrics and drive improvements.
- Responsible for planning and deliverables for multiple programs, including headcount planning, hiring, infrastructure, and utilization.
About the Team
Print Quality Assurance (PQA) ensures book files meet our Guidelines prior to becoming available for customer purchase. These files would have already passed through the first stages in the publishing process. The PQA check determines whether or not the file will become available for customer purchase based on whether the files will print correctly according to manufacturing standards, and whether the files or metadata could potentially mislead readers who are purchasing the books.
Requirements
- 2+ years of program or project management experience
- 3+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation
Preferred Qualifications
- Knowledge of data mining using SQL
- Experience in translating business needs into detailed feature requirements
- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries
A Day in the Life
You will lead operations with a focus on continuous improvement, responsible for people and project management skills by conducting in-depth analyses, thinking big, and identifying game-changing opportunities. You will deliver solutions that are technology-based, highly scalable, and flexible, all while maintaining people, customer, and business partner focus.
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Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full timeAbout the RoleWe are seeking an experienced Operations Manager to lead our Print Quality Assurance operations team. The ideal candidate will have a strong background in process optimization and quality assurance, with a proven track record of driving continuous improvement and delivering results.Key ResponsibilitiesLead the Core Operations team across...
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