SysTechCorp Incident Manager

1 week ago


Hyderabad, Telangana, India SysTechCorp Inc Full time

Incident Management Role at SysTechCorp

 

Key Responsibilities:

 

  • Incident Identification and Classification:
    • Monitor IT systems and network activity for potential incidents.
    • Receive and triage incident reports from internal and external sources.
    • Classify incidents based on severity and impact on business operations.
  • Incident Response and Resolution:
    • Analyze incidents to determine root cause and develop effective resolution plans.
    • Implement solutions to resolve incidents and restore normal operations promptly.
    • Elevate complex incidents to the appropriate teams as needed.
  • Communication and Documentation:
    • Communicate effectively with stakeholders throughout the incident lifecycle, providing timely updates and clear explanations.
    • Document incidents thoroughly, including root cause analysis, resolution steps, and lessons learned.
  • Continuous Improvement:
    • Analyze trends in incident data to identify recurring issues.
    • Develop and implement preventative measures to minimize future incidents.
    • Contribute to the improvement of IT infrastructure and processes for better incident management.

 

Requirements:

 

  • A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum 12 years of experience in IT support or incident management.
  • Proven experience in identifying, diagnosing, and resolving complex IT incidents.
  • Strong analytical and problem-solving skills.
  • Excellent communication, interpersonal, and collaboration skills.
  • Ability to work independently and manage multiple tasks effectively.
  • Ability to prioritize and work effectively under pressure.
  • Experience with IT service management (ITSM) methodologies (ITIL) is a plus.
  • Familiarity with incident management tools is a plus.


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