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IT Specialist with Advanced Support Services
2 weeks ago
RSM US LLP - Managed IT Services, Senior Associate Position Overview
We are seeking a highly skilled and motivated IT Specialist to join our dynamic practice as a Managed IT Services, Senior Associate. This role presents a unique opportunity to work with a diverse range of clients, developing your technical expertise and career in the process.
As an IT Specialist with RSM US LLP, you will be part of a cohesive team that thrives in a results-oriented environment. Your primary responsibilities will involve working closely with our experienced consultants to deliver exceptional support services to our clients.
Key Responsibilities:
- Providing superior support for client technology environments
- Capturing client requirements and translating them into actionable solutions
- Infrastructure operations and management, including server administration, storage management, and general networking
- Adeptly learning new technologies and adapting them to meet client needs
- Performing enterprise-level administration and engineering tasks
- Troubleshooting business application issues efficiently and effectively
Basic Qualifications:
- Degree or certification in an IT-related field or relevant experience
Preferred Qualifications:
- 5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking
- Proven experience with Windows, Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions
- Office 365 user, mailbox, and policy administration
- Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V
- Familiarity with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered / highly available services
- Microsoft Exchange troubleshooting and maintenance
- Experience in large, complex environments with multiple locations
- Familiarity with standard IT practices and policies
- Familiarity with IT service management tools and processes (helpdesk, ticketing, etc.)
- Eagerness to contribute to a collaborative and dynamic team
- MSP Experience
- Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server, including Netscaler and Access Gateway
- Troubleshooting experience in enterprise-level Citrix deployments
- Citrix Policy design and implementation
- Excellent written and verbal communication, problem-solving, and analytical skills
- Strong judgment, issues management, and problem analysis techniques
- Strong presentation, facilitation, time management, and prioritization skills
- Proven ability to work independently and as part of a team
- Demonstrated ability to balance priorities and manage multiple tasks effectively
Work Schedule:
This position is available on a Wednesday-to-Sunday schedule, with shift options between 10:30 AM to 7:30 PM and 11:30 AM to 8:30 PM.
