
Data Cluster Engineer
4 days ago
ClickHouse Support Specialist
We are looking for an experienced ClickHouse support specialist to join our organization. As a key member of our technical team, you will be responsible for delivering top-notch support to our clients.
Main Responsibilities:
- Triage and resolve complex issues related to ClickHouse clusters, including query performance problems, configuration errors, and hardware faults.
- Diagnose intricate problems and document permanent fixes to enhance our support documentation.
- Elevate critical issues to administrators or architects when necessary.
- Maintain and update support documentation and runbooks to ensure consistency and accuracy.
- Monitor service level agreements (SLAs) and provide timely updates to stakeholders.
Requirements:
- A minimum of 3 years of experience in a database or infrastructure support role.
- Hands-on experience with ClickHouse, including SQL tuning and query profiling.
- Solid troubleshooting skills, particularly with Linux systems (logs, systemd, kernel parameters).
- Familiarity with ticketing systems, such as Jira or ServiceNow.
- A strong customer-service mindset and excellent written communication skills.
PREFERRED QUALIFICATIONS:
- Scripting skills for automating diagnostics (Bash, Python).
- Experience with monitoring stacks (Prometheus, Grafana).
- Experience in escalation handling.
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