Senior Operations Director
1 month ago
Job Overview
The Operations Manager will oversee the day-to-day operations of our wellness facilities, ensuring a seamless and exceptional experience for our clients. This role requires a proactive leader with a passion for wellness, strong organizational skills, and the ability to drive operational excellence.
Key Responsibilities
- Maintain an optimal staff-to-client ratio and oversee the daily operations of wellness centres, including staffing, scheduling, and maintenance, to ensure a clean, safe, and welcoming environment.
- Implement and monitor SOPs for all operational processes.
- Build and lead a high-performing team, mentor, and develop the operations team, including wellness practitioners, administrative staff, and support personnel.
- Develop a culture of continuous improvement.
- Ensure a high standard of customer service and client satisfaction by addressing client needs and resolving issues promptly.
- Increase client retention and repeat visit rates.
- Ensure financial health and profitability of the wellness centre.
- Develop and manage operational budgets, monitor expenditures, and optimize resource allocation.
- Implement effective pricing strategies and promotions to drive revenue growth.
- Oversee inventory management, including ordering supplies and managing vendor relationships, to ensure cost-effectiveness and availability of high-quality products.
- Implement effective inventory tracking and management systems.
- Build relationships with local businesses, health professionals, and community organizations to promote wellness initiatives and partnerships.
- Establish and monitor performance metrics to ensure operational goals are met and identify areas for improvement.
- Collaborate with wellness professionals to develop and implement new programs and services that align with client needs and industry trends.
- Identify and implement process improvements to enhance efficiency, service quality, and client satisfaction.
- Ensure compliance with industry regulations, health and safety standards, and company policies.
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