Senior Cybersecurity Engineer
2 weeks ago
About the Role
This is an exciting opportunity to join NTT DATA as a Senior Engineer in our Security Managed Services team. As a key member of our team, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
Key Responsibilities
- Proactively monitor the work queues and perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
- Follow the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Work with automation teams for effort optimization and automating routine tasks.
- Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc.
- Identify problems and errors before they impact a client's service and provide assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Lead and manage all initial client escalation for operational issues and contribute to the change management process by logging all change requests with complete details.
- Ensure all changes are carried out with proper change approvals and plan and execute approved maintenance activities.
- Audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
- Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
Requirements
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to services supported, such as CCNA, CCNP, or PCNSE.
- Moderate level years of relevant managed services experience handling Security Infrastructure.
- Moderate level knowledge in ticketing tools, preferably Service Now.
- Moderate level working knowledge of ITIL processes.
- Moderate level experience working with vendors and/or 3rd parties.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
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