Visa Services Representative

17 hours ago


Solapur, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

Are you passionate about delivering exceptional customer service?

As a Customer Service Executive, you will be the primary point of contact for our clients, providing prompt and professional assistance via phone, email, and chat.

Key Responsibilities:

  • Respond to customer inquiries in a timely and effective manner.
  • Provide accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capable of working independently and collaboratively in a team environment.


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