Automotive Store Leader

Role: Experience Center Manager

Responsibilities:

• Overall management of the store, ensuring daily operations are running smoothly.
• Restoring of Brand Champions to maintain optimal store staffing levels.
• Maintaining high conversion targets for the store through effective team management and lead follow-up.
• Ensuring leads are allocated evenly among Brand Champions.
• Providing financial support to customers with the assistance of financers.
• Maintaining adherence to sales Standard Operating Procedures (SOPs).
• Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees.
• Maintaining an accurate daily log of sales activities in the Experience Center.
• Developing, implementing, and monitoring a prospecting and sales control system for proper follow-up of potential buyers.
• Implementing a follow-up system for new-vehicle purchasers.
• Fostering teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
• Conducting daily and weekly sales meetings.
• Staying up-to-date on market trends through analysis and competitor activity monitoring.
• Offering suggestions and recommendations for in-store merchandising, customer service approach, and other business improvement areas.
• Producing daily, weekly, monthly, quarterly, and yearly sales, KPI, and communicated reports.
• Overseeing stock count, control, and record-keeping of all stock movements and inventory.
• Maintaining consistency in customer service among associates based on established SOPs.
• Handling after-sales queries and complaints.
• Providing on-the-job training to team members.
• Maintaining strong communication among associates and transferring important information within the team.

• Excellent interpersonal and communication skills.
• Enthusiastic, self-confident, well-presented, and self-motivated individuals with a strong problem-solving attitude.
• Demonstrable success as a Store Manager with a recognized retail brand.
• Leadership capabilities with a proven track record of exceeding expectations.
• People skills with the ability to lead and motivate a team.
• Ability to work effectively in high-pressure situations and think critically on their feet.
• Strong business acumen with the use of business analytics.
• Minimum Education – Any Graduate degree.
• Experience: Minimum 3-7 years of experience in store operations, preferably in the automobile, retail, FMCD, or lifestyle retail industries.

Estimated Salary: ₹3.5 LPA to ₹4.5 LPA CTC
Notice period: Up to a maximum of 15 days.
A competitive salary package is offered, reflecting the value of your skills and experience.