Senior Network Infrastructure Specialist

3 days ago

Kollam, Kerala, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 1,99,99,999
Network Support Engineer Job Description

We are seeking a skilled Network Support Engineer to join our team in delivering high-quality network support services.

  • Key Responsibilities:

  • Provide technical support for clients, addressing complex network issues including network configurations, performance optimization, and troubleshooting connectivity problems.

  • Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying advanced technical expertise to efficiently resolve complex network problems.

  • Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.

  • Develop and maintain knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.

  • Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.

  • Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.

  • Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.

  • Ensure excellent customer service by keeping clients informed about the status of their network issues, providing timely updates, and ensuring a high level of customer satisfaction.

  • Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.

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