ServiceNow Automation Expert
3 days ago
**Consultiquo is seeking a highly skilled ServiceNow Functional Consultant to join our team.**
We are looking for an expert in Virtual Agent Consulting, UI/UX experience, and Integrations with various applications, including Virtual Agent in MS Teams.
The ideal candidate will work closely with stakeholders to design, implement, and optimize ServiceNow solutions that enhance user experience, automation, and enterprise integrations.
Key Responsibilities:- Virtual Agent & AI Consulting: Design and implement ServiceNow Virtual Agent solutions to automate business processes. Configure Natural Language Understanding (NLU) models and topics to enhance conversational experiences. Optimize Virtual Agent workflows, ensuring seamless user interactions and self-service capabilities.
- UI/UX Enhancements: Improve the ServiceNow user interface (UI) and user experience (UX) for intuitive and efficient navigation. Customize and enhance Service Portal experiences to align with business needs. Implement best practices for UI design, accessibility, and responsive layouts within ServiceNow.
- Integrations & Automation: Develop and configure integrations between ServiceNow and third-party applications using REST/SOAP APIs, MID Servers, and Integration Hub. Ensure seamless data exchange and automation between ServiceNow, MS Teams, and enterprise systems.
**Required Skills & Qualifications:**
- 7+ years of experience as a ServiceNow Functional Consultant or a similar role.
- 3+ years of hands-on expertise in ServiceNow Virtual Agent, NLU models, and AI Search.
- Experience in integrating Virtual Agent with Microsoft Teams and other collaboration tools.
- 2+ years of Strong understanding and implementation of ServiceNow UI/UX design principles and Service Portal customization.
- Knowledge of ServiceNow ITSM, CSM, HRSD, or custom applications.
- Proficiency in REST/SOAP APIs, Integration Hub, and third-party system integrations.
**Preferred Qualifications:**
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application
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