Customer Service Representative

7 days ago


Ahmedabad, Gujarat, India Smart Lion Private Limited Full time

Company Overview

  At Smart Lion Private Limited, we strive to provide exceptional customer experiences through our innovative chat services. Our team of dedicated professionals works tirelessly to ensure that our clients receive the best possible support.

Salary

  We offer a competitive salary range of 2.40 LPA - 4.20 LPA, ensuring that our employees are fairly compensated for their hard work and dedication.

Job Description

  As a Chat Customer Service representative, you will be responsible for servicing and upselling client products and services via chat services. You will work effectively to resolve customer inquiries, identify sale opportunities, and provide consultative sales solutions using the "Service to Sales" methodology.

  In this role, you will:

  • Receive customer inquiries via chat about products and services
  • Briefly describe your persuasive skills to connect and close a sale with customers in a consultative manner using written communication only

Required Skills and Qualifications

  To be successful in this role, you must possess:

  • A college diploma or equivalent, with no direct work experience – Freshers welcome
  • Or 1 year or more of customer service or sales experience and a high school diploma or equivalent
  • Great written English communication skills including grammar and spelling
  • Computer savvy
  • A resident of Ahmedabad, Gujarat or the ability to immediately relocate to Ahmedabad, Gujarat. Relocation assistance available

Benefits

  At Smart Lion Private Limited, we value our employees' career growth and development. We offer a supportive environment, an inclusive culture, and a global team of curious lifelong learners guided by our company values.

  Additionally, we provide relocation assistance for those interested in joining us in Ahmedabad, Gujarat, and a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.



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