IT Technical Leader

The key position is a critical role for technical leadership in the organization. It encompasses IT support responsibilities related to the MPMS Retirement Solutions application environments and interfaces.

This involves diagnosis, resolution, root cause analysis of issues, and identifying and documenting problem workarounds. Additionally, they will provide support for scheduled release upgrades and deployments.

• Operational Management: Ensuring Production is managed, supported, and controlled with the appropriate level of governance and agility.
• Production environments are protected by effective processes and designs, supporting all project and change activity.
• Ensuring project and change releases are packaged to the right quality, repeatable between environments without change or modification, and deployed to target environments - ultimately to Production without detriment or issue in agreed timescales.
• Ensuring software and application design is challenged, and contributing to design in any Change/Project, ensuring it is the best it can be aligned to the constraints of the Project/Change.
• Weak points in Process, Technology, and Service are addressed through a culture of continual improvement.
• Software and processes are correctly documented to ensure single points of knowledge do not become a problem, and skills are distributed across the team and department.

• People Leadership: Providing skilled, capable resource to Project/Change Leads suited to delivery. Where gaps in skills or resource exist; these are managed to reduce the risk to Change, Projects, or the Business.
• Manage a team of Test Environment Engineers & Middleware specialists and support environment management on non-prod environments.
• Develop technical skills required for test environment management function for self and the team.
• Provide EDT support along with the Global team as part of test environment management team.

• 10+ years of IT experience in relevant technologies or engineering teams.
• 5+ years of experience in managing projects, services, and engineering teams working on Cloud (Azure), IaaS, PaaS, and other Infra Provisioning services.
• Bachelor's degree or higher in Computer Science, Computer Engineering, Management Information Systems, and/or equivalent work experience.
• Cloud Fundamentals or advanced cloud/data (Azure cloud preferred) qualification will be an additional advantage.
• Prior experience in leading a team of platform engineers and support of large complex 24x7 application environments is essential.
• Ability to work on new and emerging technologies as required by the organization.
• Strong experience providing technical support of applications in Azure.
• Strong experience in implementing CI/CD in multi-branch development model.
• Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure.
• Strong experience in supporting applications on J2EE, Java, JSP, Apache, and Tomcat.
• Strong experience in Supporting multiple Application Servers including JBoss.
• Experience supporting complex integrated applications with API.
• Experience in automation of tasks using Ansible, Jenkins, GitHub, PowerShell, Python, and Azure DevOps.
• Availability to work on call after hours and weekend in a rostered 24x7 environment.
• Knowledge of Oracle and SQL Server RDBMS and SQL problem-solving & scripting skills is essential.
• Experience with IT Service management within ITSM / ITIL framework.
• Sound knowledge of MS Office Products.
• High level of problem-solving skills to handle complex software and interface support issues.

• Good documentation skills.
• Strong interpersonal skills to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders.
• Experience in the Superannuation Industry or at a minimum the financial services industry.
• Highly effective communication, collaboration, and influencing skills.
• Willingness to accept responsibility and be accountable for service provided.
• Strong leadership skills with a focus on coaching and developing teams.