Technical Services Director
2 weeks ago
**Oversee Managed Services Operations**
We are seeking a highly skilled Service Delivery Manager to lead our managed services operations, focusing on Unix and storage technologies. This role requires in-depth knowledge of Unix systems, storage solutions, and managed services, as well as excellent leadership and communication skills.
Key Responsibilities:
- Lead and manage the delivery of managed services, ensuring adherence to service level agreements (SLAs) and customer satisfaction goals.
- Responsible for multiple customers and projects.
- Monitor service performance and implement strategies for continuous improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery.
Technical Expertise:
- Possess deep technical knowledge of Unix systems, storage solutions, and related technologies.
- Provide technical guidance and support to the service delivery team.
- Stay updated on industry trends and emerging technologies in Unix and storage domains.
Client Relationship Management:
- Develop and maintain strong relationships with clients, acting as the primary point of contact for service-related issues and escalations.
- Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement.
Team Leadership:
- Lead, mentor, and motivate the service delivery team, fostering a collaborative and productive work environment.
- Plan and utilize resources effectively.
- Conduct performance reviews, set performance goals, and provide regular feedback to team members.
Service Improvement Initiatives:
- Identify areas for service improvement and develop strategies to enhance service quality and efficiency.
- Work closely with technical teams to implement process improvements and automation where applicable.
Reporting and Analysis:
- Prepare and present regular reports to stakeholders, detailing service performance metrics, trends, and areas of improvement.
- Analyze data to make informed decisions and optimize service delivery processes.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
- Minimum of X years of experience in service delivery management, specifically in managed services, Unix systems, and storage technologies.
- Strong technical background with expertise in Unix/Linux operating systems and storage solutions (e.g., SAN, NAS).
- Proven track record of successfully managing client relationships and delivering high-quality services.
- Excellent leadership, communication, and interpersonal skills.
- IT certifications related to Unix systems and storage technologies are desirable.
- Project management certifications (e.g., PMP) would be an advantage.
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