Java Production Support Engineer

2 days ago

Surat, Gujarat, India beBeeSupport Full time ₹ 15,00,000 - ₹ 21,00,000

Job Overview

We are seeking a seasoned Java Support Specialist to join our team. This is an exciting opportunity for professionals with strong expertise in Java and Spring Boot who are passionate about solving real-time production issues.

  • The ideal candidate will have the ability to use technical and analytical skills to solve critical customer/field technical escalations from our Support, Professional Services, Sales, and Pre-Sales teams.
  • Collaborate with the Engineering team to develop solutions for customer-reported problems.
  • Participate in daily meetings to update the development team about ongoing escalation statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Design tools and techniques to aid in Root Cause Analysis using available data on the platform and code base insights.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Work with Product management to identify and implement backlog requirements that add value to the product.
Requirements
  • Bachelor's degree required.
  • 6+ years of experience in technical product support type roles, preferably in escalations teams.
  • Experience working as an L3 escalation engineer handling complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Working knowledge of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who works well in collaborative environments.
  • Strong analytical skills and attention to detail.
  • Proficiency in scripting, Splunk, network troubleshooting, REST API troubleshooting, and query database.
Company Culture

Dedicated to fostering diversity and inclusion in the workplace, we invite applications from all qualified individuals. We welcome diverse candidates from various backgrounds and support hybrid work arrangements to fit diverse lifestyles.

Our office features accessibility-friendly designs, ergonomic setups, and assistive technologies to support employees with physical disabilities.

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