Strategic Communication Specialist

4 weeks ago


Delhi, Delhi, India MRIAD Studios Full time
Job Title: Communication & Client Servicing Specialist

About the Role:

We are seeking a skilled Communication & Client Servicing Specialist with expertise in content writing and exceptional language proficiency to contribute to our team's success. The ideal candidate will have a minimum of 3 years of experience and hold a Master's or equivalent degree in English or a related field.

Key Responsibilities:

* Develop and implement communication strategies to effectively engage with clients and stakeholders.
* Create high-quality content for various communication channels, including presentations, social media, and emails.
* Serve as a liaison between clients and internal teams to ensure timely and accurate delivery of services.
* Conduct situational analysis to identify opportunities and challenges, and provide strategic recommendations.
* Manage crisis situations, maintaining transparency and trust with clients.
* Collaborate with cross-functional teams to develop compelling presentations that effectively convey key messages.
* Monitor and analyze client feedback and performance metrics to continuously improve communication strategies and client servicing processes.

Qualifications and Skills:

* Minimum of 3 years of experience in communication, client servicing, or a related field.
* Master's or equivalent degree in English, Communications, Marketing, or a related field.
* Exceptional command of the English language, with strong writing, editing, and verbal communication skills.
* Proven ability to analyze situations, identify issues, and develop effective solutions.
* Experience in crisis management and the ability to remain calm and composed under pressure.
* Proficiency in developing visually appealing and engaging presentations using tools such as PowerPoint or Keynote.
* Strong interpersonal skills with the ability to build rapport and establish lasting relationships with clients and colleagues.
* Highly organized with excellent time management skills and the ability to prioritize tasks effectively.

Preferred Qualifications:

* Experience working in a client-facing role within the marketing, advertising, or PR industry.
* Knowledge of project management tools and CRM systems.
* Additional language proficiency is a plus.

About MRIADS:

At MRIADS, we foster a collaborative and inclusive work environment where creativity and innovation thrive. We value diversity and are committed to creating equal opportunities for all employees.

Equal Opportunity Employer:

MRIADS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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