International Customer Support Specialist

3 days ago

Ahmedabad, Gujarat, India beBeeCustomerSupport Full time ₹ 3,24,000 - ₹ 4,20,000

Customer Support is at the forefront of our organization's success.

About the Role:
  • We're looking for a dedicated and professional individual to handle international customer calls, providing exceptional support and solutions.
  • Troubleshoot issues efficiently, escalating complex problems when necessary, while adhering to established call handling protocols and maintaining high-quality standards.
  • Maintain accurate records of interactions, meeting performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

This is an exciting opportunity to develop skills and contribute meaningfully to our organization's growth.

Key Responsibilities:Handling Customer Calls

Handle international customer calls efficiently and professionally, understanding their needs and providing suitable solutions.

Troubleshooting Issues

Troubleshoot issues and escalate complex problems when necessary, adhering to established call handling protocols and maintaining high-quality standards.

Record Keeping

Maintain accurate and detailed records of interactions, meeting performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Requirements:Skills and Qualifications

To be successful in this role, you'll need:

  • Excellent communication and problem-solving skills
  • A strong ability to work independently and as part of a team
  • A passion for delivering exceptional customer support
Benefits

This role offers a range of benefits, including:

  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • A competitive salary and benefits package

This is an excellent opportunity to join our team and make a meaningful contribution to our organization's success.

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