MS Engineer

4 weeks ago

Mumbai, Maharashtra, India NTT DATA Full time

Job Title: Security Managed Services Engineer (L2)

About the Role:

We are seeking a highly skilled Security Managed Services Engineer (L2) to join our team at NTT DATA. As a Security Managed Services Engineer (L2), you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

Key Responsibilities:

  • Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients.
  • Review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
  • Focus on second-line support for incidents and requests with a medium level of complexity.
  • Contribute to and support project work as and when required.

Requirements:

  • Five (5) years industry experience in a network operations/support environment; relevant experience in Security domain; Experience Network Security Administrator.
  • Cisco CCNP Security.
  • Knowledge on ITIL framework, Cisco Network & Security Devices.
  • Technical ability to understand the issues related to day to day operations.
  • Engineer should have expertise in areas Like troubleshooting and handling of various Network Security devices and technology viz., Firewalls, Load Balancers etc.
  • Hands-on experience on troubleshooting Firewall & LB devices.
  • Hands-on experience on Firewall Policy / rules and access control configuration.
  • Monitor and Manage Network Security devices and related performance.
  • Understanding of DR Solution and support requirement.
  • Technical ability to provide Support to L1 engineers.
  • Technical ability to provide basic fault finding and fault escalation; Escalation Management (Internal and with OEM).
  • Experience with liaising with vendors to validate hardware parameters and functionality then replace if necessary.
  • Good understanding of incident management activities.
  • Good ability to follow and documented operational processes.
  • Experience with ticket management and change request management systems.
  • Experience with network Security monitoring / management tools/ analysis tools and related performance.
  • Good communications and interpersonal skills.

Qualification:

BE/B Tech/MCA/BCA with CCNP Security certification.

Desired Experience:

Hands on experience with networking, routing, switching, Cisco ACI is necessary with minimum 5 years of relevant experience.

Network engineer with good networking technology skills; Excellent understanding of cross platform technologies; and should be familiar with Cisco based technologies and products.

(working hours 24x7, shift based)

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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