Leadership Position for Operations Team

5 days ago


Chennai, Tamil Nadu, India ICCS Full time

Job Title: Team Leader - Operations (Ecommerce)

About the Role:

We are seeking a skilled Team Leader to manage our Operations team in the Ecommerce domain. The ideal candidate should have 1-2 years of experience in handling a team of 15-20 members, with expertise in Inbound & Outbound verticals.

Key Responsibilities:

  • Coordinate between Manager and Team Members
  • Handle a team of Associates
  • Manage team performance on SLAs & KRA
  • Manage day-to-day floor activities
  • Analyse and maintain daily, weekly and monthly team performance reports
  • Conduct periodic team meetings & attend review meetings
  • Excellent understanding of call center metrics
  • Good communication skills

Preferred Qualifications:

  • Experience as TL in ecommerce OUTbound LOB
  • Good communication & 1 year experience as TL in ecommerce OUTbound LOB

About Us:

We are ICCS, and we are committed to providing excellent service to our clients.



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