Leadership Position for Operations Team
5 days ago
Job Title: Team Leader - Operations (Ecommerce)
About the Role:
We are seeking a skilled Team Leader to manage our Operations team in the Ecommerce domain. The ideal candidate should have 1-2 years of experience in handling a team of 15-20 members, with expertise in Inbound & Outbound verticals.
Key Responsibilities:
- Coordinate between Manager and Team Members
- Handle a team of Associates
- Manage team performance on SLAs & KRA
- Manage day-to-day floor activities
- Analyse and maintain daily, weekly and monthly team performance reports
- Conduct periodic team meetings & attend review meetings
- Excellent understanding of call center metrics
- Good communication skills
Preferred Qualifications:
- Experience as TL in ecommerce OUTbound LOB
- Good communication & 1 year experience as TL in ecommerce OUTbound LOB
About Us:
We are ICCS, and we are committed to providing excellent service to our clients.
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