Cloud Service Operations Manager

2 days ago


Chennai, Tamil Nadu, India Resource Tree Full time
Job Title: Cloud Service Operations Manager

Salary Range: $120,000 - $180,000 per annum

About the Role:

We are seeking a seasoned Cloud Service Operations Manager to join our team at Resource Tree. As a key member of our operations team, you will be responsible for overseeing the delivery of cloud services and solutions to ensure they meet or exceed client expectations.

Key Responsibilities:

  • Develop and implement strategies to enhance service delivery efficiency and effectiveness.
  • Act as the primary point of contact for clients, addressing any issues or concerns promptly.
  • Track labour costs for all resources and report on a monthly basis.
  • Collaborate with cross-functional teams to align processes and workflows with business objectives.
  • Lead and manage a team of support engineers and leads, providing guidance, support, and performance feedback.

Requirements:

  • 8+ years of experience in a service delivery management role or similar position.
  • Basic knowledge of Azure cloud services is a plus.
  • Strong experience in project sustain.
  • Excellent leadership and team management skills.
  • Exceptional problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills.


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