Cloud Service Operations Manager
2 days ago
Salary Range: $120,000 - $180,000 per annum
About the Role:
We are seeking a seasoned Cloud Service Operations Manager to join our team at Resource Tree. As a key member of our operations team, you will be responsible for overseeing the delivery of cloud services and solutions to ensure they meet or exceed client expectations.
Key Responsibilities:
- Develop and implement strategies to enhance service delivery efficiency and effectiveness.
- Act as the primary point of contact for clients, addressing any issues or concerns promptly.
- Track labour costs for all resources and report on a monthly basis.
- Collaborate with cross-functional teams to align processes and workflows with business objectives.
- Lead and manage a team of support engineers and leads, providing guidance, support, and performance feedback.
Requirements:
- 8+ years of experience in a service delivery management role or similar position.
- Basic knowledge of Azure cloud services is a plus.
- Strong experience in project sustain.
- Excellent leadership and team management skills.
- Exceptional problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
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