IT Operations Management Specialist

3 days ago


Madurai, Tamil Nadu, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

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  • The role requires an engineering graduate or postgraduate with experience in IT software development and a strong understanding of technical and business requirements.">
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Key Responsibilities:

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  • Design, develop, test, and configure business solutions on the ServiceNow platform with a focus on IT operations management (ITOM), configuration management database (CMDB), and service mapping.">
  • Capture requirements from stakeholders through demonstrations and workshops.">
  • Coordinate with internal and external stakeholders to develop user stories, configurations, and deliver results on agreed timelines.">
  • Configure modules, develop custom solutions, and prepare high-level designs (HLDs) and low-level designs (LLDs).">
  • Work with the platform team to update technology direction and strategy, manage business-as-usual (BAU) tasks, and provide value-based assessments and workshops.">
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Requirements:

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  • At least 5+ years of experience in IT software development, custom app development, and ServiceNow implementations.">
  • Hands-on developer experience in scripting, unit testing, system integrations (REST/SOAP), and configuring CMDB, CSDM models, discovery, and service mappings.">
  • Expert knowledge of event, alert, and incident management rules, as well as deep understanding of REST, WSDL, JSON, and integration with third-party applications and data sources.">
  • Ability to manage CMDB and asset foundation data tables, import sets, and update sets, as well as expertise in configuring UI actions, UI policies, ACLs, and other technologies.">
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Desired Credentials/Knowledge:

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  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA">
  • NOW Platform Development & Implementation">
  • ITIL Certified (optional)">
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