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Business Process Optimization Specialist

2 weeks ago

Nashik, Maharashtra, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000

ServiceNow Expert

We're seeking a highly skilled professional to spearhead the implementation of ServiceNow solutions that drive business value and optimize operations.

Key Responsibilities:

  • Requirements Gathering: Conduct workshops, interviews, and meetings to understand business requirements and functional needs.
  • Process Design: Define and design ServiceNow solutions tailored to meet specific client requirements and industry best practices.
  • Gap Analysis: Identify gaps between existing processes and desired future-state processes, recommend solutions and improvements.
  • Solution Implementation: Collaborate with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs.
  • Documentation: Create user stories, process documentation, training materials, and other relevant documentation to support implementations.
  • Training and Support: Provide post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.
  • Basket Value: Articulate the business value of proposed solutions and demonstrate how ServiceNow can improve business operations.

Required Skills and Qualifications:

  • 12 years of experience in implementing or architecting ServiceNow solutions.
  • Good understanding of Sales and Order Management process.
  • Experience in design, configure, and customize ServiceNow SOM module as per Organizations SOM process.
  • Extensive experience across the ServiceNow core platform security, performance, and compliance.
  • Extensive experience in third-party integration (REST/SOAP/Others methods), Integration Hub, and Ebonding.

Preferred Qualities:

  • Excellent communication and interpersonal skills.

Location: Nashik, India