IT Infrastructure Management Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Senior IT Operations Manager (ITOM) Trainer

Overview:

We seek an experienced IT operations professional with extensive knowledge of managing enterprise IT infrastructure, service availability, and operational excellence.

The role involves overseeing IT operations, monitoring systems performance, ensuring compliance with governance frameworks, and driving efficiency through automation and best practices.

Key Responsibilities:

  • Oversaw IT infrastructure operations, including servers, networks, storage, and cloud environments.
  • Managed incident, problem, change, and event management processes in alignment with ITIL frameworks.
  • Utilized ITOM platforms to monitor and optimize system performance.
  • Ensured system availability, capacity planning, disaster recovery readiness, and business continuity.
  • Developed and implemented operational dashboards, KPIs, and compliance reports.
  • Automated recurring operational tasks to improve efficiency and reduce downtime.
  • Collaborated with security, applications, and business teams to ensure resilient IT services.
  • Conducted root cause analysis for critical incidents and implemented corrective actions.
  • Trained junior staff on ITOM practices, tools, and governance.

Required Skills:

  • Extensive experience in IT infrastructure operations.
  • Strong understanding of ITIL frameworks and ITOM platforms.
  • Excellent analytical and problem-solving skills.
  • Able to work collaboratively with cross-functional teams.
  • Strong communication and training skills.

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