Enterprise Helpdesk Professional
2 days ago
At WaferWire Cloud Technologies, we are looking for an Enterprise Helpdesk Professional to join our support team. This role involves providing exceptional customer support and resolving technical issues related to our cloud services.
Responsibilities:
- Manage helpdesk tickets and provide timely resolutions for customer issues
- Develop and maintain comprehensive documentation for troubleshooting guides and FAQs
- Collaborate with internal teams to drive product improvements and innovations
- Engage with customers to understand their needs and preferences
Requirements:
- Proven experience as a Support Engineer or similar role
- Excellent communication and customer service abilities
- Familiarity with helpdesk ticketing systems and escalation procedures
- Strong problem-solving and debugging skills
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