HR Shared Services Specialist

3 weeks ago

Gurgaon, Haryana, India Medtronic Full time
Careers that Change Lives

A key contributor responsible for delivering and/or managing projects assigned, working with other stakeholders to achieve desired results, and acting as a mentor to colleagues or directing the work of other lower-level professionals. The majority of time is spent delivering and overseeing projects – from design to implementation – while adhering to policies and using specialized knowledge and skills generally acquired through advanced education.

A Day in the Life

Responsibilities may include the following, as well as other duties that may be assigned.

  • Provides centralized human resource administration and support across various processes and programs, including Global Rewards, Global Talent & Leadership Development, Global HR Operations, and Employee Relations.
  • Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately, and administers human resource programs and processes effectively and efficiently.
  • Leads & participates in internal and cross-functional initiatives related to continuous process and quality improvement initiatives (such as Lean or Six Sigma).
  • Identifies customer-impacting issues and implements solutions and process improvements to increase customer experiences.
  • Ensures streamlined human processes, workflows, metrics, and system optimization.
  • Helps define system requirements that will facilitate increased efficiencies, automation and/or self-service for various HR processes.
  • May also create test plans, lead testing cycles, and configure systems.
  • Provides segmented professional support to VPs and managers or employees during moments that matter with the ability to empathize with the customer and apply discretion where needed in interactions with customers.
  • Functional Skills: HR Program Administration, HR Policies, Human Resources Information Systems, Data Analysis, and Knowledge Management.
  • Additional Skills: Problem-Solving, Detail-Orientation, Cross-Functionality, Collaboration, Customer Service, Process Improvement, and Communication.
Must Have: Minimum Requirements
  • 6-8 years of experience
  • Autonomy: Established and productive individual contributor.
    Works independently with general supervision on larger, moderately complex projects/assignments.
  • Organizational Impact: Sets objectives for own work area to meet the objectives of projects and assignments.
    Contributes to the completion of project milestones.
    May have some involvement in cross-functional assignments.
Nice to Have
  • Innovation and Complexity: Problems and issues faced are general and may require understanding broader issues or other job areas but typically are not complex.
    Makes adjustments or recommends enhancements in systems and processes to solve problems or improve the effectiveness of the job area.
  • Communication and Influence: Communicates primarily and frequently with internal contacts.
    External interactions are less complex or problem-solving in nature.
    Contacts others to share information, status, needs, and issues to inform, gain input, and support decision-making.
  • Leadership and Talent Management: This position may provide guidance and assistance to entry-level professionals and/or employees in the Support Career Stream.

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