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Service Delivery Expert

2 weeks ago

Mumbai, Maharashtra, India IDFC FIRST Bank Full time

At IDFC FIRST Bank, we are committed to delivering exceptional customer service. As a Service Delivery Expert, you will play a crucial role in ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Ensure productivity levels meet or exceed targets.
  • Implement strategies to reduce attrition and improve average wait time.
  • Develop and maintain processes to achieve high first contact resolution rates.
  • Monitor and analyze transaction NPS scores to identify areas for improvement.
  • Identify opportunities to cross-sell products and services.

Educational Qualification: Any graduate degree is required for this position.

Experience: A minimum of 5 years of relevant experience in branch operations is necessary for success in this role.