Service Now Technical Lead

5 days ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time
Job Description
Tata Consultancy Services is hiring for a Servicenow Technical Lead. The successful candidate will be responsible for reviewing requirements for accurate estimation, leading at least a couple of implementation projects in the ITSM area, and managing the complete implementation lifecycle for Service Now.

About the Role
This position requires expertise in Service Now deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, orchestration, operational activities, and project management. Additionally, the candidate must have excellent ITIL process knowledge and the ability to evaluate and bring out correlations and impacts with respect to customer requirements and industry standards.

Responsibilities
- Review and analyze application issues as needed
- Mentor and share technical knowledge/guidance to team members
- Lead implementation projects in the ITSM area and manage the complete implementation lifecycle for Service Now

Requirements
The ideal candidate must be certified with Service Now Systems Administrator, Service Now Implementation Specialist, and ITIL V3 Foundation. A strong understanding of IT service management processes and experience working with Service Now are also essential.
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