Information Technology Coordinator

2 days ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons Hotels and Resorts, we believe that our technology infrastructure plays a vital role in delivering exceptional guest experiences. As a result, we are seeking a skilled IT Infrastructure Specialist to join our team.

Key Responsibilities:

• Provide administration services, including communication point for technology issues and server infrastructure management.

• Assist in the planning and design of server infrastructure, capacity planning, performance monitoring, operating system upgrades and/or patches, trouble-shooting and restoration of services, system backup and recovery procedures, regular backup and integrity checks, and virus protection management.

• Provide network infrastructure management, including planning and design of the network infrastructure, capacity planning, implementation of devices, trouble-shooting and restoration of service, and management of 3rd party vendors.

• Offer deskside support services, including service outage diagnosis, desktop restoration/repair, coordination of repair through 3rd party vendors, troubleshooting and restoration of service, and virus protection management.

• Provide Systems Administration, including creating and maintaining user/group accounts, user configuration, trouble-shooting access problems, and completing on-site documentation.

Requirements:

• High levels of service and support as per contracted Service Level Agreement (SLA).

• Participation in property level, corporate initiated, technology implementations.

• Maintenance and promotion of Four Seasons core technology standards.

• Maintenance of technology 'best practices' in respect to property systems.

• Assistance in the co-ordination of new acquisitions, openings and major projects as required.

• Provision of 7 x 24 support for mission critical systems.

• Other duties and tasks as assigned.



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