Information Technology Coordinator
2 days ago
About Four Seasons:
At Four Seasons Hotels and Resorts, we believe that our technology infrastructure plays a vital role in delivering exceptional guest experiences. As a result, we are seeking a skilled IT Infrastructure Specialist to join our team.
Key Responsibilities:
• Provide administration services, including communication point for technology issues and server infrastructure management.
• Assist in the planning and design of server infrastructure, capacity planning, performance monitoring, operating system upgrades and/or patches, trouble-shooting and restoration of services, system backup and recovery procedures, regular backup and integrity checks, and virus protection management.
• Provide network infrastructure management, including planning and design of the network infrastructure, capacity planning, implementation of devices, trouble-shooting and restoration of service, and management of 3rd party vendors.
• Offer deskside support services, including service outage diagnosis, desktop restoration/repair, coordination of repair through 3rd party vendors, troubleshooting and restoration of service, and virus protection management.
• Provide Systems Administration, including creating and maintaining user/group accounts, user configuration, trouble-shooting access problems, and completing on-site documentation.
Requirements:
• High levels of service and support as per contracted Service Level Agreement (SLA).
• Participation in property level, corporate initiated, technology implementations.
• Maintenance and promotion of Four Seasons core technology standards.
• Maintenance of technology 'best practices' in respect to property systems.
• Assistance in the co-ordination of new acquisitions, openings and major projects as required.
• Provision of 7 x 24 support for mission critical systems.
• Other duties and tasks as assigned.
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