Customer Support Specialist

3 weeks ago


Ahmedabad, Gujarat, India Parex Technologies Full time
Job Overview

Parex Technologies seeks a highly skilled Customer Support Executive to join our team.

The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient in English. They will be responsible for resolving customer queries via mail, chat, and web calls, providing top-notch support and maintaining a strong relationship with clients.

Key responsibilities include:

  1. Providing efficient and effective solutions to customer inquiries.
  2. Collaborating with the software technical team to resolve complex issues.
  3. Maintaining accurate records and updating customer information as necessary.
  4. Communicating with foreign clients and adapting to their needs.
  5. Developing strong analytical skills to identify and resolve customer problems.
  6. Staying up-to-date with software and technical advancements to provide expert support.


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