Senior Java Software Engineer

2 days ago

Delhi, Delhi, India beBeeJavaEngineer Full time ₹ 1,00,00,000 - ₹ 1,80,00,000

About the Role:

We are seeking a highly skilled Java Engineer to join our team in a key position. This engineer will leverage strong expertise in Java and Spring Boot to solve real-time production issues while contributing to development efforts.

  • Primary Responsibilities:
  • Resolve critical customer technical escalations from various teams.
  • Collaborate with the Engineering team to develop solutions for customer reported problems.
  • Participate in daily meetings to update the development team about ongoing escalations and their statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • BUILD TOOLS AND TECHNIQUES TO HELP WITH ROOT CAUSE ANALYSIS USING AVAILABLE DATA ON PLATFORM AND CODE BASE.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Work with Product management team to identify and implement backlog requirements that add value to the product.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 6+ years of experience in technical product support type roles, preferably in escalation teams.
  • Experience working as L3 escalation engineer taking care of complex customer issues.
  • Strong software development skills using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who works well in collaborative environments.
  • Display a high attention to detail and strong analytical skills.
  • Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database

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