Managerial Role for Customer Success

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerServicing Full time ₹ 30,00,000 - ₹ 43,70,000
Job Title:

Assistant Manager - Wealth and Privy Outbound Calls Specialist

Summary of Key Responsibilities:

  • Handle Wealth/Privy outbound calls to schedule equivalent experience profiles from competitors.
  • As a universal phone banking officer, undergo differentiated training to cross-train in cards, liabilities, assets, and sales.
  • Measure outcomes such as NPS, Service Level, Service Quality, and Sales.

Key Performance Indicators:

  1. Quality communication and customer servicing within laid-down productivity and service benchmarks.
  2. Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
  3. Complete logs specified by the process (End-of-day target) and adhere to Information Security norms & quality process norms.
  4. Stay aware of updates about the process and act on feedback given by Team Leader/Team Coach or Quality or on coaching provided to the team for performance improvement.

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