
Digital Product Marketing Lead
6 days ago
Our goal is to revolutionize banking by leveraging innovative digital solutions. This includes:
- Building customer-centric products with human-centered design principles for retail individual and micro, small, and medium enterprise (MSME) customer segments.
- Developing cutting-edge products and propositions backed by a problem-solving mindset to discover and solve latent customer needs.
- Creating Embedded Finance (Banking as a Service) applications that drive business growth.
- We aim to ensure designs are highly available, modular, scalable, and secure.
The unit's objectives are threefold –
- Drive better customer experience and engagement through targeted marketing strategies.
- Transform existing lines of businesses into digital-first platforms.
- Build new digital-only or Banking as a Service-led digital business models that generate revenue.
About the Role:
You will play a key role in driving adoption and engagement across customer segments. As a Growth Manager for the mobile app, you will shape the bank's 'Digital Business' by coordinating with cross-functional teams.
Job Responsibilities:
- CUSTOMER ENGAGEMENT:
- Increase traffic on bank channels (mobile/net) to boost conversion from target bases and drive adoption among new/existing consumers.
- Analyse user journeys to identify improvement areas and increase visitors and conversions on our platforms.
- Work with product, analytics, and digital marketing teams for designing targeted campaigns based on customer personas and targeted digital outreach.
- Use data analytics and segmentation to make targeted marketing strategies and conduct A/B testing to validate hypotheses and optimize user journeys.
- Own end-to-end measurement frameworks for growth experiments, ensuring data accuracy and impact assessment.
- PRODUCT ENHANCEMENT:
- Be the voice of the customer in shaping new features and products that meet their needs.
- Work closely with marketing teams to create awareness and engagement campaigns that drive sales.
- Increase adoption of new products among existing consumers through cross-sell and upsell initiatives.
- Co-create new and optimize existing cross-sell and upsell user journeys with Digital Product Managers.
Key Skill Set Requirements:
- 2-6 years of relevant experience in growth/product marketing for a digital business/apps.
- A customer-centric mindset and attention to detail are essential.
- Prior experience working on campaign management tools and marketing tools like Firebase, Appsflyer required.
- Hands-on experience with data extraction and interpretation tools like SQL, Power BI.
- Prior experience executing D2C campaigns and content strategy.
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