Data Dynamics Solutions Expert

2 days ago

Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,00,00,000
Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to provide exceptional technical expertise and support to our customers.

  • The role involves managing network security, cybersecurity, and ensuring the smooth operation of all technical aspects of the software.
  • You will onboard our customers' environments, assist with onboarding Data Dynamics software products, initial configuration, maintenance, integration, and custom reporting.
  • As the first point of contact for customers with technical support issues, you will work closely with Support, Customer Success, and Training teams.
  • You will provide remote and sometimes in-person technical support for all Data Dynamics products installed in enterprises.
Key Responsibilities
  • Manage customer goals, milestones, initiatives, and issues from beginning to resolution.
  • Implement Data Dynamics software in customer environments.
  • Maintain and operate Data Dynamics software in customer environments.
  • Develop, manage, and run custom reports for customers.
  • Integrate Data Dynamics software with other applications and processes within customer environments.
  • Assist customers by diagnosing problems and providing resolutions for technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues.
  • Deliver a positive customer experience according to Data Dynamics standards.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field.
  • 2+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
  • Thorough understanding and project management skills for a professional services position.
  • Storage hardware and software knowledge of NAS and Object systems.
  • Proficiency with Windows, Linux, Docker, and Kubernetes.
  • Experience creating complex Kibana and/or Tableau and/or PowerBI reports and dashboards.
  • Network setup/routing with mixed LAN/WAN operating system environments and knowledge of DNS/WINS/DHCP/DFS.

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