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Cloud Infrastructure Support Specialist

1 week ago

Pune, Maharashtra, India Datamotive Full time

Job Overview:

Datamotive is a leading provider of cloud portability solutions, ensuring seamless cloud experiences for our customers. We are seeking a skilled individual to join our team and play a pivotal role in post-implementation support, cloud optimization, and customer success.

About the Role:

  • As a Junior Pre-Sales Cloud Engineer, you will be responsible for troubleshooting cloud-based infrastructure, ensuring high availability, and maintaining strong customer relationships.
  • You will be the first point of contact for customers, ensuring their technical issues are resolved efficiently while maintaining a positive experience.
  • Manage the support ticket queue by triaging, prioritizing, troubleshooting, and escalating tickets as necessary.
  • Take full ownership of assigned incidents, performing root cause analysis, implementing solutions, and proactively preventing future issues.

Requirements:

  • 2+ years of hands-on experience in cloud infrastructure support.
  • Strong experience with VMware and at least one public cloud provider (AWS, Azure, or GCP).
  • Understanding of cloud-based services such as Backup as a Service (BaaS), Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS).
  • Proficiency in virtualization, networking, storage, and cloud security best practices.

Why Choose Datamotive?

We offer a dynamic and innovative environment where you can work with cutting-edge cloud technologies. You'll have opportunities for career growth, professional development, and career advancement within a pioneering organization. Our collaborative team culture provides mentorship and training opportunities.