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Business Intelligence Analyst Senior

1 month ago

Gurgaon, Haryana, India FIS Full time

Job Title: Business Intelligence Analyst Senior

Job Summary:

We are seeking a highly experienced Business Intelligence Analyst Senior to join our team at FIS. As a key member of our organization, you will be responsible for managing and leading a global team of Business Intelligence Engineers and Business Analysts. Your expertise in data engineering, machine learning, and software development will enable you to work with cross-functional teams to capture and store key data points. You will also be responsible for delivering consulting services in digital transformation, performance improvement, and business transformation, leveraging industry best practices and proven solutions.

Key Responsibilities:

  • Manage, coach, and lead a high-performing global team of Business Intelligence Engineers and Business Analysts
  • Work with data engineering, machine learning, and software development teams to enable the capture and storage of key data points
  • Deliver consulting services in digital transformation, performance improvement, and business transformation
  • Collaborate with cross-functional teams to drive business outcomes
  • Develop and implement process re-engineering requirements against end-to-end service provisioning

Requirements:

  • Minimum 5-10 years of total experience in banking and finance, including leadership and management of business operations or Business Intelligence/Digital Transformation projects
  • Worked as a consultant with a minimum of 4+ years of experience in Business Intelligence/Analytics Implementation/Digital Transformation
  • Bachelor's degree in a quantitative field or equivalent experience
  • Advanced proficiency in SQL, ETL management, data modeling, DAX, Power Query, and working with Big Data
  • Experience with data visualization using Power BI
  • Strong critical thinking skills and attention to detail
  • Excellent written and oral communication skills

Preferred Experience:

  • Operational excellence and client services experience in Back Office/Contact Centre industry specifically in Digital Transformation
  • Experience in handling different kinds of Contact Centre process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
  • Experience in working on leading service desk platforms like ServiceNow, Jira, Planview, etc.

About FIS:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Privacy Statement.

Sourcing Model:

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.