Clinical Operations Manager

2 weeks ago

Gulbarga, Karnataka, India beBeeCentre Full time ₹ 60,00,000 - ₹ 1,00,00,000
Centre Head

The Centre Head is accountable for the overall performance of the clinic.

This role involves leading cross-functional teams, driving sales, and delivering a superior client experience aligned with brand standards.

Key Responsibilities:
  • Deliver clinic revenue and profitability targets.
  • Drive sales through consultations, upselling, cross-selling, and service bundling.
  • Track daily/weekly MIS and ensure KPIs are met.
  • Ensure smooth functioning of all clinic services.
  • Maintain hygiene, safety, and quality standards.
  • Oversee inventory, billing, and cash management processes.
  • Manage, coach, and motivate the clinic team.
  • Conduct regular reviews and performance appraisals.
  • Build a culture of accountability, service, and sales focus.
  • Ensure every client receives a consistent, high-quality experience.
  • Resolve escalations and ensure high NPS & client retention.
  • Implement loyalty and referral programs.
  • Adhere to company SOPs and statutory requirements.
  • Ensure proper documentation for audits and reviews.
  • Provide regular performance updates to regional leadership.
  • Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
  • Partner with marketing & BTL teams for city-specific activations.

Candidate Profile: A graduate or MBA holder with 6–10 years of experience in healthcare, wellness, hospitality, or retail services.

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