Fulfillment Performance Investigator

2 weeks ago


Bengaluru, Karnataka, India Amazon Full time
Job Description

As an Investigation Specialist, you will play a key role in supporting the daily operational aspects of our FBA program. Your primary responsibilities will include:

Running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data.

You'll leverage operational tools to dive deep into each case, handling the end-to-end process with precision and expertise. This will involve communicating internally with respective teams, making your own judgements through data analysis and critical thinking, and escalating actions as needed that might deviate from the standard process.

This role requires a high degree of autonomy, allowing you to identify areas to improve process and make enhancements or alleviate pain points.

Some key tasks include:
  • Investigating reimbursement requests and making decisions based on existing processes.
  • Leveraging operational tools to analyze data and identify areas for improvement.
  • Communicating effectively with internal teams to ensure seamless operations.


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