Technical Implementation Expert

13 hours ago

Kannur, Kerala, India beBeeImplementation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Technical Solutions Specialist

About the Role:

This is an exciting opportunity to join our team as a Technical Solutions Specialist, where you will play a key role in delivering exceptional customer experiences through technical expertise and implementation skills.

You will be responsible for executing end-to-end implementations of our platform, designing and implementing integrations with customers' existing software ecosystems, and configuring our platform according to their requirements.

As a Technical Solutions Specialist, you will serve as the primary point of contact for all implementation-related queries, providing technical support and troubleshooting services to ensure seamless onboarding and go-live experience.

Key Responsibilities:

  • Execute end-to-end implementation of our platform based on solution design.
  • Design and implement integrations between our platform and customers' existing software ecosystem.
  • Configure our platform according to customer requirements and implement necessary customizations.
  • Serve as technical point of contact for all implementation-related integrations and technical queries.
  • Provide post-implementation technical support and troubleshooting services.
  • Communicate technical progress and status updates to clients and internal stakeholders.
  • Work with Product Development team for technical feedback and post-implementation reviews.

Requirements:

  • Bachelor's or Master's degree in Engineering, Computer Science, or Technology.
  • Minimum 10+ years of mandatory experience in technical implementation of world-class SaaS products.
  • Experience with CRM implementations and system integrations preferred.

Skills and Qualifications:

  • Strong understanding of cloud-based application architecture and deployment.
  • Experience with API integrations, webhooks, and data synchronization.
  • Knowledge of database management, data migration, and ETL processes.
  • Understanding of SaaS application technical features and implementation challenges.
  • Experience with web technologies (REST APIs, JSON, XML, etc.).
  • Familiarity with integration platforms and middleware solutions.
  • Basic scripting and automation skills.

Personal Qualities:

  • Exceptional problem-solving and troubleshooting skills.
  • Customer success-oriented attitude with technical mindset.
  • Excellent written and oral English communication skills.
  • Ability to manage multiple technical projects and implementations simultaneously.
  • Strong attention to detail and quality-focused approach.
  • Flexibility to travel as required.

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