Technical Support Engineer
4 days ago
About the Role
Aventior Digital Private Limited is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing first-level technical support and IT assistance to staff and customers.
Key Responsibilities:
- Provides first-level technical support and IT assistance to staff and customers.
- Completely and accurately troubleshoots and handles any problems that arise at locations, providing resolution and/or training as needed.
- Processes hardware/software prior to installation (ex: orders, set-ups, and tests) and schedules installation.
- Identifies problems and determines and provides/implements appropriate corrective action in a timely manner.
- Routes second-level system questions to the appropriate parties.
- Consulting with IT managers and other departments as required.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Required Skills & Qualifications:
- A bachelor's degree in computer science, information technology, or similar.
- 3-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira.
- Experience in documenting processes and monitoring performance metrics.
- Demonstrated knowledge of system security.
- Ability to keep up with technical innovation and trends in IT support.
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