
Senior Network Security Professional
1 day ago
Location: Vellore, India
Shift Time: UK Shift
Key Responsibilities:- Effective communication with customers via phone and email.
- Providing third-line support for complex customer queries and escalations from the second-line service desk.
- Taking ownership of support tickets for incidents, changes, and service requests.
- Documenting customer solutions – configuration management database (CMDB) documentation, Visio diagrams, technical summary write-ups.
- Disaster recovery and failover testing.
- Mentoring and supporting second-line engineers.
- Participating in an on-call rota for high-priority incidents outside working hours.
- Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
- In-depth understanding of network security device configuration and troubleshooting.
- Able to identify and resolve faults to their root causes.
- Experience using firewalls such as Palo Alto, FortiGate, and Cisco ASA.
- Strong knowledge of OSPF and BGP protocols in an ISP environment.
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