Quality Assurance Specialist

10 hours ago


Chennai, Tamil Nadu, India Truce Titanium Taurus Full time

Job Title: Quality Assurance Specialist

At Truce Titanium Taurus, we are seeking a Quality Assurance Specialist to join our team. This role is responsible for monitoring and analyzing customer interactions across various LOBs, providing constructive feedback to associates, and deriving action plans.

Key Responsibilities:

  • Root cause analysis to identify opportunities to improve customer experience
  • Provide actionable data to various internal support groups as needed through reports and analysis
  • Understand process/function goals and help the team achieve them
  • Coordinating with the client on process-related issues and updates

Requirements:

  • Free flow written communication skills and excellent oral skills required
  • Should be able to analyze gaps and strategize to meet KRAs
  • Ability to coach associates and peers on Quality tools pertaining to the project
  • Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project

Working at Truce Titanium Taurus:

We are committed to fostering a collaborative and inclusive work environment, where our employees feel valued, empowered, and supported in their careers.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.

Language: English



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