Customer Care Expert with Risk Management Skills

7 days ago


Pune, Maharashtra, India Barclays Full time

About the Role

We are seeking a highly skilled Customer Care Expert with Risk Management Skills to join our team at Barclays. In this role, you will support the provision of customer service through various communication channels, including chat, email, and phone.

You will also execute customer service requirements to resolve more complex customer needs, requests, and inquiries. This involves collaboration with teams across the bank to align and integrate customer care processes, identification of areas for improvement, and provision of recommendations for change in customer care processes.

You will be responsible for developing and implementing customer care procedures and controls to mitigate risks and maintain efficient operations. This includes resolution of customer inquiries and issues related to the bank's products and services, development and execution of reports and presentations on customer care performance, and identification of industry trends and developments to implement best practices.



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