AI-Driven Technical Solutions Architect

Technical Architect Role

We are seeking a highly skilled Technical Architect to join our team. As a Technical Architect, you will be responsible for designing and implementing secure, high-performance technical solutions that maximize the potential of the Salesforce platform.

The ideal candidate will have a broad knowledge across multiple development platforms and drawing on their skills and experience to assess customer requirements and architecture.

Key Responsibilities:

1. Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives
2. Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)
3. Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
4. Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. Preventive maintenance and configuration of Dispatcher Gantt
5. Lead and facilitate discovery and scoping sessions with clients
6. Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions offer multiple, potential solutions
7. Coordinate with Technical Architects/CTA%27s, integration, and data consultants, and others, as needed, for specific technical design requirements
8. Excellent in identifying the gaps and opportunities between as-is and to-be processes
9. Provide technical leadership and insights during RFP and presales process, able to work closely with presales team
10. Create and defend solution estimate and SOW
11. Setup of project governance model
12. Understand the business problem and convert the problem into value stream through a feasible application architecture
13. Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder

Requirements:

1. B.E or B.Tech or MCA
2. Relevant experience in Salesforce Field Service (SFS)
3. Strong understanding of Salesforce FS architecture and components
4. Experience with web development technologies such as HTML, CSS, JavaScript, and Apex
5. Excellent problem-solving skills and attention to detail
6. Strong communication and interpersonal skills
7. Salesforce certifications are a plus
8. Must have integrations experience with different tools and technologies using middleware or point to point
9. Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns
10. CI/CD exposure is a must
11. Excellent skills in large data volume applications and security aspects
12. ArchiMate is an additional advantage

Benefits:

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

About Us:

We are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.