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Airport Guest Services Coordinator

2 weeks ago

India Air Asia Full time
Job Overview:
AirAsia seeks highly motivated and customer-focused individuals to join our team as Guest Services Assistants. In this role, you will be responsible for delivering exceptional service to our guests, ensuring seamless airport operations, and maintaining high standards of safety and security.

Key Responsibilities:
  • Assist passengers with high service standards and company policies
  • Process boarding passes, check identification documents, and direct passengers to security checkpoints
  • Provide information to passengers about flight times, gate changes, delays, and other pertinent information

Requirements:
  • Preferable working experience in customer service
  • Bachelor's Degree in any field
  • Ability to maintain high confidentiality, tactful, and discretion when dealing with people

What We Offer:
  • Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities
  • Emotional Wellbeing: Paid time off, wellness programs, and childcare amenities
  • Financial Wellbeing: Resources relating to financial, personal skills, and career growth programs