Contract Management Specialist

2 weeks ago


Kolkata, West Bengal, India Wipro Limited Full time

Role Overview

The purpose of this role is to provide effective technical support to our clients. As a Contract Management Specialist, you will actively resolve client issues directly or through timely escalation to meet process SLAs.

Key Responsibilities

  • Manage transactions as per required quality standards
  • Field all incoming help requests from clients in a courteous manner
  • Document all pertinent end user identification information, including name, department, and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract

Requirements

  • Product knowledge and troubleshooting skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively


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