Clinical Trial Support Specialist

4 weeks ago


Bengaluru, Karnataka, India Advarra Full time

We are seeking a skilled Clinical Trial Support Specialist to provide top-notch support to our customers. As a member of our Business Operations Services team, you will be responsible for addressing customer issues and resolving them in a timely and efficient manner.

Key Responsibilities:

• Provide telephone, email, and live chat support to customers.

• Address customer issues and resolve them in a timely and efficient manner.

• Escalate issues that are highly technical or beyond the scope of Tier-1 support to the appropriate internal teams.

• Provide end-user application training.

• Utilize the company's CRM system to record and escalate customer cases.

• Own customer cases until resolution.

• Communicate effectively with healthcare professionals and understand healthcare work processes.

• Gain knowledge of clinical trial and healthcare industries.

Requirements:

• Self-motivated and proactive.

• Exceptional written and verbal communication.

• People-oriented, friendly personality.

• Quick learner with a high attention to detail; ability to multi-task.

• Ability to be both a team player and individual contributor.

• Experience taking customer support calls and achieving superior customer satisfaction scores.

• Experience as a user of complex computer applications.

• Understanding of modern software design concepts desired.

• Experience with Microsoft Office suite.

• High energy and positive attitude towards working in a culturally diverse environment.

• High on commitment and integrity with excellent work ethic.

• Expected to work independently, as well as in a team environment.

• Excellent organizational and administrative abilities.

• Ability to liaise with key stakeholders across the organization.

Working Hours:

• Willingness to work in shifts (including but not limited to Night shifts).

Education:

Life Science Graduate/Post-graduate.

Experience:

Freshers or up to 1 year of work experience/internship.



  • Bengaluru, Karnataka, India PSI Full time

    Job Title: Clinical Trial Startup SpecialistAt PSI, we are seeking a skilled Clinical Trial Startup Specialist to provide operational support to project teams in India. The ideal candidate will ensure that PSI clinical projects start smoothly and on time.Key Responsibilities:Develop site-specific startup timelines and meet site activation targetsProvide...


  • Bengaluru, Karnataka, India BAN Fortrea Clinical Development Pvt Ltd Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Clinical Trials Coordinator to join our team at BAN Fortrea Clinical Development Pvt Ltd. The successful candidate will be responsible for coordinating clinical trials activities, ensuring compliance with regulatory requirements, and collaborating with cross-functional teams.Key...


  • Bengaluru, Karnataka, India MUM Fortrea Development India Pvt Ltd Full time

    Job SummaryWe are seeking an experienced Clinical Data Specialist to join our team at MUM Fortrea Development India Pvt Ltd. The successful candidate will be responsible for managing clinical trial data, ensuring accuracy and quality, and collaborating with project teams to deliver high-quality results.About the RoleThe Clinical Data Specialist will work...


  • Bengaluru, Karnataka, India PSI Full time

    Job SummaryPSI is seeking a highly skilled Clinical Trial Startup Specialist to join our team in Bangalore. As a key member of our project team, you will be responsible for ensuring the smooth and timely startup of clinical projects in India.Key ResponsibilitiesDevelop site-specific startup timelines and meet site activation targetsProvide progress updates...


  • Bengaluru, Karnataka, India BAN Fortrea Clinical Development Pvt Ltd Full time

    Job Summary:We are seeking a highly motivated and organized Clinical Trials Coordinator to join our team at Fortrea Clinical Development Pvt Ltd. The successful candidate will be responsible for providing primary contact with investigative sites during study maintenance and start-up activities.Key Responsibilities:Collect and track all necessary documents...


  • Bengaluru, Karnataka, India George Clinical Full time

    We are expanding our global clinical research capabilities and are seeking a highly skilled medical professional to join our team as a Medical Monitor. As a Medical Monitor, you will be responsible for providing medical and academic input to various aspects of our clinical studies, ensuring project delivery is of high quality, operationally aligned,...


  • Bengaluru, Karnataka, India MUM Fortrea Development India Pvt Ltd Full time

    Finding Solutions in Clinical TrialsAt MUM Fortrea Development India Pvt Ltd, we're looking for a motivated problem-solver to join our team as a Clinical Trials Vendor Management Specialist. In this role, you'll be responsible for performing various FSA activities related to purchase orders and receipts within global vendor management.Key...


  • Bengaluru, Karnataka, India Clario Full time

    About ClarioAt Clario, we partner with the pharmaceutical industry to gather and organize clinical trial data. This leads to quicker and more reliable trial outcomes, ultimately improving patients' lives.Job DescriptionWe are seeking a highly skilled Clinical Trials Customer Service Specialist to join our team in Bangalore. As a key member of our...


  • Bengaluru, Karnataka, India Lifelancer Full time

    Job Title: Clinical Data SpecialistLocation: Bengaluru, Karnataka, India (Remote)Contract Type: Full-timeSeniority Level: Mid-Senior levelWe are seeking a skilled Clinical Data Specialist to join our team at Fortrea, a leading global contract research organization. With a passion for scientific rigor and decades of clinical development experience, we provide...


  • Bengaluru, Karnataka, India George Clinical Full time

    Role Summary:George Clinical is seeking a highly skilled Clinical Research Specialist to join our team. As a Clinical Research Specialist, you will provide medical and academic input to various aspects of George Clinical studies.Key Responsibilities:Provide medical and academic expertise for new and existing George Clinical studies.Support Endpoint...


  • Bengaluru, Karnataka, India Lifelancer Full time

    Job SummaryWe are seeking a skilled Clinical Trials Contract Specialist 2 to join our global team at Lifelancer. In this role, you will be responsible for ensuring the timely and efficient management of clinical trials contracts, ensuring compliance with regulatory requirements and company policies.Key Responsibilities:Manage clinical trials contracts from...


  • Bengaluru, Karnataka, India Novo Nordisk Full time

    About the Role:Department – Centralised Monitoring Unit (CMU)We are seeking a skilled Senior Medical Reviewer to join our Centralised Monitoring Unit (CMU) team. The successful candidate will be responsible for conducting comprehensive medical reviews of clinical trial data across various therapy areas within our drug development portfolio.Key...


  • Bengaluru, Karnataka, India Advarra Full time

    Job OverviewWe are seeking a seasoned Clinical Trials Operations Lead to join our team at Advarra. In this role, you will be responsible for driving service development and expansion, providing updates to leadership, and acting as the primary liaison and expert for assigned services across the company.Key ResponsibilitiesWork closely with the Business...


  • Bengaluru, Karnataka, India MUM Fortrea Development India Pvt Ltd Full time

    Job SummaryAs a leading global contract research organization (CRO), Fortrea is seeking a highly motivated and detail-oriented Clinical Trials Vendor Management Specialist to join our team. In this role, you will be responsible for performing various activities related to purchase orders and receipts within Global Vendor Management.Key ResponsibilitiesEnter...


  • Bengaluru, Karnataka, India Advarra Full time

    Job SummaryAdvarra is seeking a highly skilled Clinical Trials Operations Manager to join our team. As a Service Owner, you will be responsible for the success of assigned services, including driving service development and expansion, providing updates to leadership, and acting as the primary liaison and expert for the service across the company.Key...


  • Bengaluru, Karnataka, India Advarra Full time

    Job SummaryAs a Service Owner in Advarra, you will play a critical role in the success of assigned services, driving service development and expansion while providing updates to leadership and serving as the primary liaison and expert for the service across the company.Key ResponsibilitiesCollaborate closely with the Business Operations Services team to...


  • Bengaluru, Karnataka, India Advarra Full time

    Job SummaryWe are seeking a highly skilled Clinical Trials Operations Manager to join our team at Advarra. In this role, you will be responsible for driving service development and expansion, providing updates to leadership, and acting as the primary liaison and expert for the service across the company.Key ResponsibilitiesWork closely with the Business...


  • Bengaluru, Karnataka, India Precision Medicine Group Full time

    At Precision Medicine Group, we are driven by a shared passion to revolutionize the way clinical trials are conducted.The field of precision medicine is rapidly evolving, and we need talented professionals like you to help us stay ahead of the curve.This role is an excellent opportunity for a seasoned SAS programmer to take on new challenges and lead...


  • Bengaluru, Karnataka, India IQVIA Full time

    Job SummaryWe are seeking a highly skilled Biostatistician to join our team at IQVIA. As a Biostatistician, you will play a key role in the development of statistical methods and analysis plans for clinical trials, as well as contribute to the development of clinical study reports and regulatory responses.Key ResponsibilitiesDevelop statistical methods and...


  • Bengaluru, Karnataka, India MUM Fortrea Development India Pvt Ltd Full time

    Job DescriptionJob Title: Clinical Data SpecialistMUM Fortrea Development India Pvt Ltd is seeking a highly skilled Clinical Data Specialist to join our team.Responsibilities:Review clinical trial data in accordance with global data management plans and applicable standardized data management processes.Run ancillary programs to support data review...