Technical Service Desk Manager

Service Desk Engineer Job OverviewThis role involves leading a team of service desk engineers in providing technical support and operational services to ensure operational excellence while focusing on user experience.Main Responsibilities:Lead the service desk team, ensuring efficient delivery of IT support services.Oversee incident and service request...

We are looking for male candidates with a minimum of 2 years of experience in a Technical Service Desk role Please find below the JD -Strong communication skills user handling skills data handling skills Excel Basic Knowledge in Trouble shooting Internet skills MS OfficeInbound calling process multi-tasking working on emails Calls Tickets and...

We are seeking a highly skilled and experienced IT professional to fill the role of Team Lead at The Hackett Group. As a key member of our IT team, you will be responsible for leading and managing our service desk operations, providing technical support and guidance to our employees, and overseeing various IT projects.About the TeamOur IT team is dedicated...

OSI Digital is seeking a skilled Service Desk Associate Manager to join our team. This role offers the opportunity to work in a dynamic environment and contribute to the success of the company.The successful candidate will be responsible for leading a team of technical support engineers and providing guidance on IT service management best practices.Key...

Responsibilities and Requirements:Lead a team of service desk engineers to provide timely and accurate responses to customer inquiries.Oversee the implementation of ITIL best practices around service desk, incident, and request management procedures.Develop and maintain knowledge base articles and SOPs to enhance team productivity and efficiency.Analyze...

The Hackett Group is seeking a highly skilled Service Desk Director to oversee our service desk operations. As a key member of our team, you will be responsible for managing our service desk, ensuring high customer satisfaction, and resolving technical issues efficiently.**Job Summary:**We are looking for a seasoned professional with strong technical skills...

Overview:At Amplif AI, we're dedicated to delivering world-class technical support to our global client base. As a Technical Support Team Lead, you'll play a key role in driving client satisfaction and retention.Key Responsibilities:Lead a team of service desk analysts to deliver exceptional technical support.Analyze and resolve complex technical issues...

Job RequirementsWe're looking for a highly motivated and experienced IT Service Management Lead to join our team. As a key member of our Managed Services operation, you will be responsible for leading a team of service desk employees in delivering exceptional client experiences.Key Skills and QualificationsStrong understanding of IT operations and company...

Job DescriptionDAZN Group is looking for Associate - Service Desk to join our dynamic team and embark on a rewarding career journey- Provide technical support and troubleshooting assistance.- Handle IT service requests and incident management.- Collaborate with IT teams to resolve technical issues.- Maintain documentation of service requests and resolutions.

1 Role Service Desk Team Member 2 Required Technical Skill Set (Skill Name) Experience in IT Service Desk Support (L1/L2) Proficiency in Ticketing Tools (ServiceNow, BMC Remedy, JIRA, or equivalent) Knowledge of ITIL Processes (Incident, Request, Problem, Change Management) Basic Troubleshooting Skills (Windows, Mac, Network, VPN, Active Directory, Email,...