
Financial Operations Manager
1 day ago
Job Title: Financial Operations Manager
About the Role:
- This is an exciting opportunity to join our AR team as a Financial Operations Manager.
- The ideal candidate should have a minimum of 7-8 years' experience in AR (Billing & Collections) with 2-3 years of people management role.
Key Responsibilities:
- Manage the Order to Cash (O2C) process including billing, collections, and dispute resolution.
- Ensure accurate and timely invoicing as per SLAs, with all supporting documentation.
- Review client contracts to prevent any discrepancies in invoicing.
- Proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
- Communicate with clients via email and phone for collection of overdue payments.
- Record customer feedback and facilitate prompt resolution.
- Coordinate with internal teams (Sales, Operations, Tax) for timely issue resolution.
- Ensure achievement of team KPIs and individual deliverables.
- Monitor and manage collections in line with contract TATs.
- Generate accurate and timely reports for collections.
- Raise payment release requests to Treasury for salary disbursements to associates.
- Conduct client visits as required.
- Identify and escalate high-risk accounts to management.
- Drive continuous process improvements and best practices.
- Prepare monthly and quarterly management reports.
- Have a solid understanding of e-invoicing, GST, TDS, and GST-TDS compliance.
- Maintain accurate records of invoices, payments, and related correspondence.
Qualifications Required:
- Graduate in Commerce. MBA Finance will be preferable.
- Proficient in MS Office applications, especially in MS excel.
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