Program Manager

3 days ago


Gurgaon, Haryana, India Hero MotoCorp Full time

Job Description

We are seeking a highly motivated and experienced Customer Retention Specialist to join our team at Hero MotoCorp. As a key member of our CRM team, you will be responsible for developing and implementing strategies to retain existing customers and drive revenue growth.

Responsibilities:

  • Develop and execute retention strategies to minimize churn and maximize revenue from existing customers.
  • Collaborate with cross-functional teams to identify opportunities to upsell and cross-sell products and services to existing customers.
  • Analyze customer data to identify trends and opportunities to improve customer lifetime value.
  • Implement targeted marketing campaigns to promote the GoodLife CRM Programme and drive engagement among existing customers.

Requirements:

  • Bachelor's degree in Engineering or MBA with 4-8 years of relevant experience in CRM, sales, or customer experience.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas simply and effectively.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Experience with CRM tools, including knowledge of channel management, financial management, and technical commercial skills.

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