
Excellent Communication and Technical Expertise Wanted
17 hours ago
Job Description:
We are seeking a Technical Support Specialist to provide expert assistance and support for our clients.
The ideal candidate will have excellent communication skills and be proficient in MS Office Word, Excel, and PowerPoint.
Responsibilities include troubleshooting complex technical issues, supporting clients with analytical skills, and knowledge of ITIL methodologies.
- Troubleshooting Experience: diagnosing, and resolving complex technical problems
- Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
- Knowledge on ticketing tools and ITIL frameworks
- Exp 6+ months of experience in infrastructure, storage, and service desk operations
Eligibility Criteria:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Flexibility to work night shifts and rotation shifts
- Registered EPs mandatory
- Submit a valid copy of application form during the drive
- Good Knowledge of MS Office Word, Excel, and PowerPoint
Key Skills: Excellent verbal/written communication skills, typing skills (60-80 WPM), Troubleshooting, Support Experience, ITIL, Ticketing tool, Google products, etc.
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