Platform Infrastructure Specialist

1 week ago

Pimpri, Maharashtra, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

The role of the Platform Engineer will be part of a team that is accountable for providing support to the platform by working with internal and external users. This position will be engaged with all teams at the organization to continuously improve end-user experience and mature the GreyMatter platform holistically.

This role reports to the Director of Platform Enablement.

Everyday Responsibilities
  1. Provide advanced troubleshooting support for GM capabilities (e.g. Detect, Investigate, Respond) and integrations (e.g. Google Chronicle, Crowdstrike, Microsoft Products).
  2. Tune and optimize GreyMatter integrations to improve performance and reliability (this occurs at both the global and customer level).
  3. Proficient in crafting API requests for testing and navigating internal/vendor documentation.
  4. Handle high impact/technical customer escalations when it comes to the GreyMatter platform.
  5. Triage and confirm user submitted bug reports. This includes extending the initial report to provide actionable context and examples for internal development teams to resolve.
  6. Provide production level context for platform/connector issues that were not caught in testing.
  7. Join production war room calls to assist with triage, support, and recovery of critical issues.
  8. Proactively investigate failures across the platform and escalate them where appropriate for review.
  9. Submit monitoring requests to product owners to deepen visibility around GM features for health and stability.
  10. Work with Development teams to correctly test solutions to handle bug requests in staging.
Requirements
  • Closely collaborate with Product Management, Technical Operations, and Development teams to identify unusual issues with GM capabilities and connectors.
  • Strong troubleshooting mindset, attention to detail, and effective communication to cross functional teams is crucial for success in this role.

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